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First steps after an incident
Prioritise safety, then documentation
- Ensure safety and emergency help if needed
- Inform your insurer through the prescribed intimation channel
- Capture clear photographs of damage and the scene where safe
- Note date, time, location and third-party details if applicable
- Keep repair estimates and workshop communication organised
Documents commonly requested
Documents commonly requested may include licence and RC copies, FIR where applicable, estimates, photographs and survey references.
Motor documentation checklist
- Claim intimation / reference number
- Driving licence and registration certificate (as required)
- Policy details
- FIR or police documents when applicable
- Repair estimate and final invoices
- Survey / inspection coordination details
Exact requirements vary depending on the insurer, TPA, policy and circumstances.
Survey and inspection
Surveyors or loss assessors may inspect the vehicle. Claims Saathi can help coordinate communication and document readiness around inspection appointments—without directing the independent assessment.
Common mistakes
- Delaying insurer intimation beyond policy requirements
- Starting major repairs before required inspection steps are complete
- Incomplete photo evidence
- Losing workshop invoices
- Expecting Claims Saathi to approve repair amounts
Questions to ask
- What is the preferred intimation channel?
- Is a survey mandatory before repairs?
- Which documents are mandatory for my claim type (own damage / third party)?
- How will available status updates be shared?
Exact requirements vary depending on the insurer, TPA, policy and circumstances. This guide is general information only and is not medical, legal or claims-decision advice.
Claims Saathi assists with documentation and coordination but does not determine claim approval. Requirements vary based on the insurer, TPA, policy terms and claim circumstances.