Hospital admission or discharge
Guidance on pre-authorisation and reimbursement documentation flows commonly involved in health claims.
For Individuals & Families
You do not have to face the claim journey alone
When a claim begins, clarity and calm support matter. Claims Saathi helps you organise documents, understand next steps and stay informed—without replacing your insurer’s decisions.
Common situations
Support when the paperwork feels overwhelming
Hospitalisation, vehicle damage, life events and follow-up queries can arrive all at once. We help you take one clear step at a time.
After an accident or loss
Help organising motor, personal accident or property claim paperwork and communication.
Queries and pending requirements
Support tracking what has been asked for and what still needs attention.
Unclear next steps
Plain-language explanations of available updates and typical process stages.
Report preparation support
Assistance structuring claim-related reports for clearer submission readiness.
Family coordination
A single coordinated channel so relatives are not chasing updates alone.
What assistance includes
Practical help, delivered with care
- Documentation guidance for common claim types
- Report-assistance support where appropriate
- Follow-up coordination on pending requirements
- Available status communication when updates exist
- Stakeholder coordination across hospitals and claim desks where engaged
- Privacy-minded handling of sensitive conversations
Our promise
We treat your claim as if it were our own. Because behind every claim, there is a person who deserves support and care.
Claims Saathi provides assistance and coordination. Approval, payable amount and settlement timelines are decided by the insurer or TPA under your policy.
Claim types
Choose the path that matches your situation
Health Claims
Cashless and reimbursement assistance support.
Motor Claims
Accident and damage documentation coordination.
Life Claims
Sensitive, structured claim-journey support.
Personal Accident
Organised paperwork and follow-up help.
Travel Claims
Trip disruption and medical claim guidance.
FAQs
Answers about process, privacy and communication.
Privacy
Share only what is needed, through the right channel
Please do not send medical records, identity documents or bank details through public website forms. When sensitive documents are required, our team will guide you to an appropriate secure channel.
Claims Saathi assists with documentation and coordination but does not determine claim approval. Requirements vary based on the insurer, TPA, policy terms and claim circumstances.