Help centre
Frequently asked questions
Clear answers about how Claims Saathi assists—without confusing support for claim approval.
Getting Started
What is Claims Saathi?
Claims Saathi provides claim assistance, documentation guidance, report assistance, stakeholder coordination and claim-status communication support. We are powered by Insurance Saathi.
Is Claims Saathi an insurance company?
No. Claims Saathi does not underwrite policies or decide claim approvals. Insurers and TPAs determine acceptance, payable amounts and settlement timelines under policy terms.
Who can request assistance?
Individuals, families, hospitals and other claim stakeholders can request assistance for supported claim types and process needs.
How do I start?
Call, WhatsApp, email or use the contact form to describe your situation at a high level—without uploading sensitive documents on the public form.
Which claim types do you support?
We assist with health, motor, life, personal accident, travel, property and fire, and corporate or group claim coordination, along with pre-authorisation, reimbursement, documentation follow-up and report assistance.
Claim Assistance
What does claim assistance include?
Typically: documentation guidance, coordination with relevant stakeholders where engaged, follow-up on pending requirements, report-assistance support and communication of available updates.
Do you guarantee claim approval?
No. Claims Saathi does not guarantee claim approval or settlement. Decisions rest with the insurer or TPA.
Can you speed up settlement?
We can help organise documents and follow-ups that may reduce avoidable delays. We cannot promise settlement timelines.
Will you speak to the hospital or insurer for me?
Where appropriate and authorised, we help coordinate communication. Exact engagement depends on the matter and consent.
Is assistance the same as legal representation?
No. We provide claim assistance and coordination, not legal advocacy or medical advice.
Claim Status
How do I track my claim?
Call +91 84988 89995, WhatsApp the same number or email support@claimssaathi.in with your claim reference. Your coordinator shares the latest update available to us in plain language.
What is a CAS ID?
A unique Claims Saathi identifier shared for your assistance matter. Keep it private like other claim references.
Is claim status available online?
We do not publish claim status on this public website. Status updates come from your coordinator by phone, WhatsApp or email so we never show unverified information.
Will updates show insurer decisions?
We share only what the insurer, TPA or hospital has confirmed to us. We do not invent statuses or estimated decisions.
Documentation
What documents will I need?
Documents commonly requested may include claim forms, bills, discharge summaries, estimates and identity or bank details via secure channels. Exact lists vary.
Can I upload documents on the website form?
No. Public forms are not secure document-upload channels. We will guide you to an appropriate channel when needed.
Do you keep originals?
Follow insurer/TPA instructions for originals versus copies. We help you organise what is commonly requested.
What if a document is missing?
We help identify gaps and coordinate follow-up on pending requirements.
Claim Reports
What is claim report assistance?
Support structuring and preparing claim-related reports and narratives so information is clearer for review—without deciding outcomes.
Do you write survey reports?
Survey and loss assessment reports are produced by appointed surveyors or assessors. We may help coordinate related communication and document readiness.
Can a better report guarantee approval?
No. Clearer information may support efficient review, but approval remains with the insurer or TPA.
Health
Do you help with cashless claims?
Yes—with documentation and coordination support around pre-authorisation and hospital claim-desk processes where engaged.
Do you help with reimbursement claims?
Yes—with guidance on commonly requested discharge, bill and supporting documents.
Can you confirm if my treatment is covered?
Coverage depends on your policy, exclusions and insurer/TPA assessment. We can help you organise questions and documents; we do not confirm cover.
Should I share medical records on WhatsApp?
Only use channels your care team and Claims Saathi confirm as appropriate. Prefer secure methods for sensitive records.
Motor
What should I do after a motor accident?
Prioritise safety, intimate the insurer as required, document damage where safe, and keep estimates and references organised. Claims Saathi can help with coordination.
Do you arrange surveys?
We can help coordinate communication around inspection scheduling. Independent assessment remains with appointed surveyors or loss assessors.
Can I repair immediately?
Follow your insurer’s process—some repairs need inspection first. Ask before major work begins.
Hospitals
How do hospitals work with Claims Saathi?
Hospitals can enquire about claim-desk coordination, documentation workflow and patient communication support via the partnership form.
Do you guarantee faster discharge?
No. Discharge and clinical decisions belong to the hospital. We do not guarantee discharge timing, approval or payment amounts.
Will you ask for patient medical files on the partnership form?
No. Partnership enquiries should not include patient details or medical records.
Privacy and Security
How do you handle sensitive information?
Sensitive identity, medical and bank documents should move through approved secure channels—not public website forms.
Do you store claim numbers in the browser?
No. This website never asks for a claim number, so claim references are never placed in page URLs or browser storage.
Is website information confidential advice?
Website content is general information, not medical or legal advice.
Where can I read privacy terms?
See the Legal page for privacy, terms and claim-assistance disclaimers.
Fees
What are your fees?
Service fees, where applicable, depend on the type and scope of assistance. Contact Claims Saathi for current details.
Do you publish a price list online?
We do not invent or display a fixed public price list here. Ask our team for details relevant to your requirement.
Communication
How can I reach you?
Call +91 84988 89995, WhatsApp the same number, email support@claimssaathi.in, or request a callback via the contact page.
What are your response expectations?
We aim to respond promptly during working engagement. For urgent hospital matters, calling is usually best.
Can relatives get updates?
With appropriate authorisation and privacy safeguards, we can help coordinate family communication.
Do you send SMS status automatically?
Available updates depend on the secure systems connected for your matter. This public site will not invent notifications.
41 questions currently published. Pricing: Service fees, where applicable, depend on the type and scope of assistance. Contact Claims Saathi for current details.